ADVERTORIAL
Jacaline Reilly, support analyst, left, and Sheri Andrews, head of client services and marketing from BAIS insurance technology, testing iBAIS 3.0’s voice-activated capabilities
New iBAIS 3.0 offers advanced capability
BAIS has launched an AI-enabled insurance system with advanced speech capability, giving brokers and underwriting agencies a data reporting tool they can talk to.
The upgraded iBAIS 3.0 transforms how client data is accessed and used, turning information that often sits idle into practical insights.
By simply speaking to the platform, users can instantly unlock richer functionality and value, making iBAIS 3.0 a major move forward in usability, efficiency and data-driven decision-making in insurance.
“This is the biggest leap in insurance systems since BAIS pioneered operating in the cloud. Most companies only ever scratch the surface with how they can add value with their own data. Now clients can create and save reports just by speaking to the system,” BAIS chief executive David Hampton said.
“With answers coming back in matter of seconds, and no system knowledge or report formatting required, it is a genuine game-changer.”
iBAIS 3.0 tools are ringfenced, with information such as account numbers, addresses and names protected, and insurance knowledge query responses driven by iNavigator to ensure they are properly insurance-informed and correctly apply to Australia.
“The tools that we’ve developed will allow you to get a short, sharp answer any time, anywhere. Or a full extract of all your data, cut whichever way you like, all being driven by plain language questions,” Mr Hampton said.
“If you want to see a breakdown of clients by state or postcode in a pie chart, it’s literally that easy an instruction. If I was sitting in a board meeting and someone said, ‘What’s our average premium rate for the last three years for this class of insurance?’ I could get a line chart up on the screen within 20 seconds.”
In claims, the tool can assess loss ratios and length of claims, for example, and each user can create their own dashboard based on frequently used queries.
An organisation can also have administrators nominate which queries people are allowed to run.
“You can do your analytics in a way that you’ve never been able to before; it’s only limited by people’s creativity about how you could use it,” Mr Hampton said.
Head of marketing and client services Sheri Andrews says the autonomy offered by iBAIS 3.0 is key, as is users not being so reliant on others to access data reports.
“The plain language thing is a key feature, because a lot of our users don’t really want to have to learn how to use complicated report writing tools. Now they can just do that themselves as quickly and easily as they can come up with their questions,” she said.
“In the past, every time they wanted a custom report, they’d have to come to us and get programmers to write it for them, or they’d have to use a report writing tool and know how the database is structured to get any valid results. This way, you’ve just got to know what data you want and ask that question.”
Mr Hampton agrees that by giving individuals the ability to generate their own analysis, iBAIS 3.0 is a clear productivity booster.
“You can imagine – ‘I’m sick of asking Charlie. They never get the report back on time.’ Well, now you can do it yourself. It’s just great productivity,” he said.
“When we started this, I just said it’s got to be a front end that gives the answers I’m looking for, whether I’m a CEO or the receptionist.
“You can do all sorts of things, and the capability is just the start as well. We all know this is the future.”
iBAIS 3.0 is now available to new and current BAIS clients, with the full suite of capabilities due to be finalised by mid 2026.
