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A Look Inside CBN’s Commitment to Excellence

In the insurance industry’s ever-evolving landscape, Authorised Brokers are at the forefront of change, navigating today’s challenges and opportunities to provide clients with the best possible solutions.

The need for robust support, comprehensive resources, and innovative tools has never been more critical, and here is where Community Broker Network (CBN) makes its mark, empowering brokers to grow their businesses and excel in delivering exceptional service.

At the heart of CBN’s mission is a steadfast dedication to facilitating broker success for its Authorised Broker Network.

Recognising the diverse needs of Authorised Brokers, CBN offers personalised support designed to nurture business growth.

Authorised Brokers are paired with dedicated Regional Business Partners who offer expert advice and assistance in crafting and executing business plans tailored to their unique goals.

This partnership extends beyond strategy, with CBN’s Broker Partnering Service providing invaluable support during peak periods or for complex portfolio management tasks, ensuring Authorised Brokers can remain wholly focused on their clients.

“For us, it’s about doing things in collaboration. When we spoke to the executive team about our plans to grow on a larger scale, they really took the time to listen, respond and take action. It’s about open and honest communication and setting goals where both parties are accountable for their words. We love the good old-fashioned handshake, that’s for sure! We have the utmost faith and confidence in CBN; they have found the right pair of gloves to fit the unique broking hands for our practice. We are grateful.” says Ricky Quach, Managing Partner & Authorised Representative of MY Insurance Specialists.

CBN’s commitment to growth is further evidenced by its provision of financial support and human resources assistance provided to its Network.

This multifaceted approach ensures that Authorised Brokers are well-equipped to navigate the business landscape, overcome obstacles, and confidently seize growth opportunities.

In the brokerage industry, education and compliance are the pillars of excellence. CBN addresses these critical areas through its innovative solutions, including a purpose-built compliance management system that ensures Authorised Brokers can easily maintain Australian Financial Services Licence (AFSL) compliance. This commitment to regulatory adherence is complemented by CBN’s focus on professional development.

Managing Partner & Authorised Representative of MY Insurance Specialists Ricky Quach says, “We really like how the CBN way is all about how to work together to get wider perspectives from all angles for the interest of all concerned. Some examples are CBN allowing for an Authorised Broker Council where we ARs can voice and provide feedback to CBN management on how to improve the things we do. This demonstrates a commitment to partnership. Another new initiative that we are also excited about and proud of is the Mentorship program. It’s a win-win environment to transfer knowledge and build on some of those soft skills to our newer blood ARs, who are our future!”

Through the CBN Academy, brokers gain access to a comprehensive suite of knowledge and skills development opportunities. From cutting-edge webinars to mentoring programs and the exclusive CBN SHINE Conference, the academy is a beacon of learning, driving Authorised Brokers towards excellence in their field.

At its core, CBN’s ethos revolves around fostering a culture of continuous learning and professional development. The CBN Academy epitomises this philosophy, offering an array of opportunities for Authorised Brokers to enhance their skills and knowledge.

The academy’s offerings, from compliance management tools to exclusive industry events like the CBN SHINE Conference, are designed to propel brokers towards achieving their full potential.

“Elevating and supporting our brokers is not just about empowering individuals; it’s about fortifying the foundation of our profession. By investing in their success, we amplify the collective strength of our network, fostering innovation, resilience, and trust. Together, we shape the future of insurance broking, ensuring that every client receives the expertise, care, and protection that only skilled, experienced insurance brokers can deliver.” Richard Crawford, Chief Executive Officer, Community Broker Network.

It’s an understatement to say that technology plays a pivotal role in shaping the future of insurance brokerage. CBN’s insurtech platforms, including The CBN Hub, iNeedCover,  INSIGHT, SCTP, and the CBN Industry Placement Tracker, are at the forefront of this transformation.

These tools streamline operations and hold the key to CBN’s world of resources, support, and professional development opportunities, all accessible with the click of a button.

Moreover, CBN’s recent innovation of updating the knowledge management platform The HUB, has provided new features and advanced search capability.

This platform provides Authorised Brokers with all the information they need with templates, tools and resources to help in broking practices and running their business.

“The Hub has been a useful one-stop shop for all support ‘systems,’ like compliance, learning and access to best practice processes. Recently, we added the ‘Hard to Place’ forum and the Industry Placement Tracker, which assists us in finding solutions for hard-to-find markets. These tools use actual results and advice from other brokers, so they really assist in getting results for the clients.” says Andrew Patchett, Principal, ANZIIF.

The complexities of insurance placements and claims handling are well-known challenges within the industry. CBN’s specialised support in these areas signifies its understanding of the intricacies involved. Authorised Brokers benefit from guidance in navigating complex placements and gaining access to exclusive markets that may otherwise be out of reach.

In an industry where change is the only constant, CBN’s role as a facilitator of growth and excellence is invaluable. Authorised Brokers who partner with CBN are not just accessing resources and support; they are becoming part of a community dedicated to elevating the standards of the insurance brokerage industry.

With CBN, Authorised Brokers are poised to lead the way in delivering innovative, client-focused solutions, setting new benchmarks for success and excellence in the process.

“The support to transition from an employee to running my own business and brokerage was excellent. They guided me through the application process and then supported the implementation and training required to get me started. As a start-up CAR/AR 5 years ago with no customers, we have been able to achieve an annual growth rate of 22% year on year over the last 3 years.” says Andrew Patchett, Principal, ANZIIF.

CBN’s unwavering dedication to nurturing talent, elevating industry standards, and driving leadership is evident in its comprehensive support and resource offerings. By investing in the professional growth of Authorised Brokers, CBN not only enhances individual careers but also contributes to the overall advancement of the insurance industry.