The wellbeing of our members and their teams continues to be a key priority for UAC. We’re pleased to announce the launch of the UAC Procare Employee Assistance Program (EAP)—a free and confidential mental health support service available to all UAC members and their staff.

This initiative recognises that access to professional mental health support shouldn’t depend on the size or structure of a business. While many organisations already have internal support in place, others may not. The UAC Procare EAP is designed to complement existing arrangements or stand alone as a valuable support option for those without one.

Delivered in partnership with Procare, a national provider with over 40 locations across Australia, the EAP offers:

  • Up to three free, confidential counselling sessions per person
  • Support for a wide range of issues, including stress, anxiety, grief, relationship difficulties, addiction, trauma, workplace stress and more
  • Access to experienced professionals across Australia
  • Available to all UAC members and their employees

The service includes support for both personal and professional matters, such as emotional wellbeing, illness or injury adjustment, gambling, sleep difficulties, and workplace challenges. Manager support is also available.

This is a practical, no-cost way to ensure everyone across our member network has access to timely support when they need it.

This launch builds on the Viable and Connected pillars of our Strategic Plan—strengthening the sustainability of our member businesses while supporting the people within them. As the industry continues to face growing pressure and change, offering proactive mental health support is one way UAC is investing in member wellbeing and resilience.

We also take this opportunity to acknowledge the recent passing of Kurt Nilsen, a long-serving UAC Board member and past Chair. Kurt played a major role in shaping UAC over his decade of service (2013–2023), including three years as Chair between 2019 and 2022. He was a committed advocate for underwriting agencies and contributed significantly to strengthening our collective voice within the industry.

Kurt will be remembered for his leadership, mentorship, and generous spirit. His influence is deeply embedded in UAC’s direction and values, and we are grateful for the time, expertise and integrity he gave so freely.

Looking ahead, our focus remains on delivering services that matter—whether that’s through advocacy, connection, education or, in this case, wellbeing. The EAP is just one of several new initiatives planned for the year as we continue to support a sustainable and people-focused future for underwriting agencies.


Jenny Bax
Chief Executive Officer
Underwriting Agencies Council

UAC member profile: Blair Whittle

Blair Whittle is an underwriting leader who values both people and technology. As CEO at High Street Underwriting Agency, Blair has fostered a culture where innovation and human connection thrive in tandem, guided by the company’s clear, shared vision to deliver “shockingly human” service while being an agile tech-led underwriting agency.

Overseeing the growth of the High Street team to over 40 members has been a career highlight for Blair, but this achievement is not merely about numbers—it’s about values. Blair has empowered his team to craft the company’s core values and ensured that every member has a voice. Of this bold approach, Blair says, “I saw it as a risk if I dictated the values. It was created by the staff. By giving it thought and finding the values they care about, they automatically buy into it and live those values, which is great.”

Blair Whittle
CEO — High Street Underwriting Agency

A proud member of the Underwriting Agencies Council (UAC) for the last 17 years, Blair views his association with UAC as indispensable. “It’s a must,” he says, emphasising the dual benefits of market exchanges that connect brokers and agencies while also providing a platform for valuable peer-to-peer discussions.

“It’s been essential for meeting brokers and connecting with other underwriting agencies. The ability to share experiences and navigate challenges together has been invaluable.”

These exchanges have proven critical for High Street, allowing Blair and his team to navigate complex industry challenges, from compliance issues to staff management, with the support and insights of fellow members.

In Blair’s view, the current landscape presents a tremendous opportunity for UAC and underwriting agencies in Australia, particularly with the rise of insurtech. He sees agencies adept at integrating AI, machine learning, and advanced data analytics as well-positioned to offer quicker, more personalised services. This tech-driven approach is not just a trend but a pathway to building stronger, more resilient relationships with brokers and clients.

As UAC continues to evolve under new leadership, Blair believes that the value of membership has never been greater. The organisation’s enhanced presence and impact in the market, combined with the practical benefits of market exchanges, make it a wise investment for any professional in the industry.

Looking ahead, Blair’s vision for the future of his career and the industry is clear: to continue driving innovation while staying true to the human element that underpins High Street’s success. In an industry increasingly dominated by technology, Blair’s commitment to maintaining this balance will undoubtedly keep High Street at the forefront of the underwriting sector.

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